Policies

Our policies are designed with your best interests in mind, serving as a reliable framework to ensure a positive experience with us. By clearly outlining procedures for things like returns, exchanges, and data protection, our policies provide you with transparency and confidence in your interactions with our brand. They safeguard your rights, ensuring fair treatment and protecting your personal information. Additionally, our policies promote consistency and accountability, enabling us to deliver reliable service and address any concerns promptly. Ultimately, our policies are here to support you, guiding our actions to prioritize your satisfaction and peace of mind.

Warranty Policy

Sure Tread Stair Nosings P/L warrants to its purchasers that all Sure Tread profiles sold by us will be free from defects in material and workmanship.

All Brass profiles are a Mill Finish, this means they may have lines and markings which can vary considerably.

This warranty shall extend for a period of twelve months from delivery or pick up.

Any claim in respect of a defective product must be made in writing prior to the expiration of the warranty period and must give particulars of the alleged defect.

Subject to acceptance by us of the claim we agree to make good such defective products by repair or replacement (at our option).

All products need to be installed as per the manufacturers specifications.

Returns Policy

If you need to return full lengths of trims, please ensure it is done within two weeks of the order date and that the items are returned in the same condition it was supplied. Return shipping will be the responsibility of the customer.

Due to the custom nature of our products that have been cut to size, we regret that we cannot offer refunds or exchanges for change of mind. In the rare event that you receive a faulty item or if you have any questions about your order, please don't hesitate to contact us via email. We are committed to resolving any issues promptly and ensuring your satisfaction.

Shipping

We are able to arrange shipping to most places across Australia. Please contact us for a quote.

Supply Conditions of Sale

Please determine suitability prior to ordering.

Please be aware Sure Tread Stair Nosings does not offer a compliance certificate as compliance is open for interpretation by the individual certifier therefore it is the clients responsibility to seek the certifiers approval on the profile, contrast colour & all documentation PRIOR to acceptance.

Slip Test Results (where available on most stair nosings) can be provided on request prior to acceptance.

No Fire Testing has been carried out on any profiles.

Please be aware not all profiles in our range are classed as “compliant” by the individual certifier as our range must also include profiles suitable for non-compliant steps / subfloor and or floor coverings being used.

Stair nosings should be fitted the full width of path of travel.

When fixing with ADHESIVE ONLY all stairs need to be blocked off for 12-24 hours to allow the adhesive to cure (Adhesive not supplied)

The subfloor must be solid, level, straight, smooth & clean.

Profiles fitted direct to the subfloor prior to the floor coverings must have the floor coverings installed immediately after the stair nosings to eliminate a trip hazard, if the floor coverings are ever removed it is the responsibility of others to also remove the stair nosing/s or block the stairs off until the floor coverings are replaced.

Please ensure the steps shape and/or floor coverings are suitable for the stair nosing requested, a sample can be sent on request if you do not have one.

We are unable to offer a credit/return of any cut profile.

Quotes are valid for 3 months from date of issue.

Not all inserts have an LRV available, only the following have been tested with reports available on request:

  • 51mm PVC Insert in Black, Mist Grey, Yellow & Slate Grey

  • 51mm Aluminium Insert in Black Anodised, Yellow Powder Coated, Clear Anodised

  • 50mm Grip Tape in Black, Yellow and Grey